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SUPPORT.TXT
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1990-12-14
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43 lines
Paul Sax, ACS
P.O. Box 850427
Richardson, Texas 75085
voice: (214) 690-6017
fax: (214) 690-4782
Support policies:
Customers in U.S.A. or Canada
Support is part of your purchase price. For routine support, I'm here
every weekday from 9AM to 4PM, Central time. For any issues related to
loss of data and returning the data from your most recent backup, I'm here
or at the end of a cellular phone 7 days a week, 16 hours a day.
Since support is so interactive, all support must be done by voice at
(214)690-6017, not FAX.
Support policies:
all foreign customers
This letter outlines the registration and support procedures from any
country outside of the U.S.A. or Canada, and will amend Appendix A in
Salesdoc/Salesref.
Normal U.S.A hours of operation for technical support are 9 AM to 4 PM
Central Standard US time for all U.S.A. and Canadian users. CST is the
same as Chicago time and is one hour behind New York time. If you are
calling from a country that is, say, 6 hours ahead, like London, England,
then call for routine technical support in the latter part of the day when
you are sure to catch me in after 9AM my time.
Let's say that you are calling from a time zone for which a great disparity
exists such as Australia and are 15 hours ahead of me. If you call at 10AM
Tuesday, your time, you will reach me at about 7PM, Monday, my time.
Support is part of your purchase price. Since you are calling from out of
country, just assume that I am here for support from 7PM to 10PM every week
night, my time. Since support is so interactive, all support must be done
by voice (214)690-6017, not FAX.